Great piece from last summer about the pros and cons of impact measurement in not for profit activities - great if done carefully; often it is not!
My problem is that all the effort around impact measurement is driven by a need to meet funders’ requirements, not to learn about and improve the work. It’s driven by accountability to funders, not accountability to the people being served. That would be ok if funders’ requirements were very closely aligned to what’s best for beneficiaries, but in the vast majority of cases they aren’t. I’ve lost count of the number of times that front-line staff have told me that they hate administering this or that survey, but they have to “for the funders”.